Important Notice: New Philips Email Addresses Effective 27 October 2025
Dear Valued Customer,
As part of our system improvements, we’re updating our email addresses. From 27 October 2025, please use the new @philips.com addresses listed below:
Clinical- clinical-philips@easyconnectsrc.zendesk.com will be replaced by clinical-src@philips.com
Diagnostics - dx@easyconnectsrc.zendesk.com will be replace by dx@philips.com
Orders- sales-src@philips-easyconnect.com will be replaced by sales-src@philips.com
Repairs - repairs-src@philips-easyconnect.com will be replaced by repairs-src@philips.com
Returns, Refunds & Credits – A new dedicated email for returns, refunds, and credit support returns-src@philips.com
To ensure uninterrupted communication, add these new addresses to your safe sender list and begin using them from 27 October 2025, as our old systems will be turned off.
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